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Shipping Policy for Hand-Painted Oil Paintings

🎨 Every Painting Is Truly Original

Every oil painting is painted entirely by hand.
Not a print. Not a copy. Every brushstroke is original.

🖌️ Creation Time (Hand-Painted Only)

Hand-Painting Process

  • Creation Time: 1–2 weeks
    Each painting is created from scratch, including:

    • Sketching

    • Layering

    • Detailing

    • Drying

  • No Rush Service
    To maintain the highest quality standards, we do not offer expedited painting services.

✅ Every piece is an authentic, hand-painted oil painting.

✈️ Delivery Time

  • Shipping Time: 7–14 days

  • Estimated Total Delivery Time:
    1–2 weeks (creation) + 7–14 days (shipping)

➡️ Most orders arrive within 3–5 weeks.

💰 Shipping Cost

✅ Free worldwide shipping included

No extra shipping fees, no matter where you are located.

🚚 Shipping Partners

Orders are shipped through trusted international logistics partners, including:

  • FedEx

  • DHL

  • UPS

Shipping carrier selection depends on destination and artwork size.

🌍 Customs, Duties & Taxes

  • Import taxes, VAT, and customs duties are the buyer’s responsibility

  • bycanvas studio prices do not include destination-country taxes

  • ✅ We provide complete customs documentation support

📦 Packaging

We use secure, professional art packaging designed specifically for safe international delivery.

Artwork Type Packaging Method
Rolled painting (unstretched) Heavy-duty art tube
Stretched canvas Custom cardboard or wooden box
Large-size painting Wooden crate with multi-layer padding
Woodblock print Shock-absorbing rigid packaging

All packaging is designed solely to ensure the safe arrival of your artwork.

🛡️ Shipping Insurance

✅ Full shipping insurance included at no extra cost.

Every hand-painted oil painting is insured during transit.

Coverage includes:

  • Damage during shipping

  • Loss in transit

📍 Wrong or Incomplete Address

Please carefully check your shipping address before placing your order.

If an incorrect or incomplete address causes the package to be:

  • Lost

  • Returned

  • Undeliverable

then:

  • The buyer is responsible for any re-shipping fees

  • Shipping costs related to address errors are non-refundable

🌎 Where We Ship

We ship to any country served by:

  • FedEx

  • DHL

  • UPS

For remote areas or islands, feel free to contact us — we’ll do our best to find a solution.
🏝️ Yes, even a desert island.

🎁 Gifting & Different Recipients

  • We ship to the delivery address provided in your order

  • We may contact the recipient to arrange delivery if necessary

  • For gifts or surprise deliveries, let us know — we’ll handle it discreetly

📦 Pre-Orders & Combined Shipping

  • Orders containing pre-order items will ship together once all items are ready

  • ❌ We do not split shipments

  • ✅ If you want in-stock items sooner, please place separate orders

🏭 Shipping Origin

bycanvas studio Central Workshop (China)

  • All hand-painted oil paintings are shipped directly from our central workshop

  • Direct international shipping helps keep costs lower for customers worldwide

🔎 Order Tracking

  • Processing Time: 1–3 business days
    (does not include painting creation time)

  • A tracking number will be sent via email once your order ships

  • You can track your package anytime using the provided tracking link

❓ Need Help?

Email: zhai98956@gmail.com
WhatsApp: +86 191 9922 5262

⏱ Response Time: 1–2 business days

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