Shipping policy
Every oil painting is painted by hand.
Not a print. Not a copy. Every brushstroke is original.
��️ Creation Time (Hand-Painted Only)
· Time Required: 1–2 weeks
Each painting is hand-painted from scratch, including sketching, layering, detailing, and drying.
· No Rush Service: To protect quality, we do not offer expedited painting.
✅ Every piece is an original, hand-painted oil painting.
✈️ Delivery Time
· Shipping Time: 7–14 days
· Total Estimate: 1–2 weeks (creation) + 7–14 days (shipping)
→ Most orders arrive within 3–5 weeks.
�� Shipping Cost
✅ Free shipping included in the price — worldwide
No extra shipping fees, no matter where you are.
�� Shipping Partners
Orders are handled by trusted international logistics partners,
using FedEx, DHL, or UPS depending on destination and artwork size.
�� Customs, Duties & Taxes
· Import taxes, VAT, and customs duties are paid by the buyer
· bycanvas studio prices do not include destination country taxes
· ✅ We provide full customs documentation support
�� Packaging
Rolled painting (unstretched) →�� Heavy-duty art tube
Stretched canvas →�� Custom cardboard or wooden box
Large-size painting →�� Wooden crate + multi-layer padding
Woodblock print →�� Shock-absorbing + rigid packaging
All packaging is designed solely for the safe arrival of your painting.
�� Shipping Insurance
✅ Full insurance included
Every hand-painted oil painting is insured during transit.
· Covers damage or loss
· No extra cost to you
�� Wrong or Incomplete Address
· Please double-check your shipping address before placing your order
· If you provide an incorrect or incomplete address, and the package is lost or returned:
· You will be responsible for the re-shipping fee
· We cannot refund shipping costs for address errors
�� Where We Ship
· Any country served by FedEx, DHL, or UPS
· For remote areas or islands, contact us — we'll find a solution
��️ (yes, even a desert island)
�� Gifting & Different Recipients
· We ship to the address provided in your order
· We will contact the named recipient to arrange delivery
· For surprises or gifts, please let us know — we'll handle it discreetly ��
�� Pre-orders & Combined Shipping
· Orders with pre-ordered items will ship together once everything is ready
· ❌ We do not split shipments
· ✅ If you want in-stock items sooner, please place separate orders
�� Shipping Origin
�� bycanvas studio Central Workshop (China)
· All hand-painted oil paintings ship from here
· Direct global shipping keeps costs lower
�� Order Tracking
· Processing time: 1–3 business days (excludes creation time)
· You will receive a tracking number via email once shipped
· Track your package anytime using the link provided
❓ Need Help?
�� Email: zhai98956@gmail.com
WhatsAPP：+8619199225262
⏱ Response time: 1–2 business days