Shipping Policy for Hand-Painted Oil Paintings

🎨 Every Painting Is Truly Original

Every oil painting is painted entirely by hand.
Not a print. Not a copy. Every brushstroke is original.

🖌️ Creation Time (Hand-Painted Only)

Hand-Painting Process

• Creation Time: 1–2 weeks
  Each painting is created from scratch, including:

  • Sketching

  • Layering

  • Detailing

  • Drying

• No Rush Service
  To maintain the highest quality standards, we do not offer expedited painting services.

✅ Every piece is an authentic, hand-painted oil painting.

✈️ Delivery Time

• Shipping Time: 7–14 days

• Estimated Total Delivery Time:
  1–2 weeks (creation) + 7–14 days (shipping)

➡️ Most orders arrive within 3–5 weeks.

💰 Shipping Cost

✅ Free worldwide shipping included

No extra shipping fees, no matter where you are located.

🚚 Shipping Partners

Orders are shipped through trusted international logistics partners, including:

• FedEx

• DHL

• UPS

Shipping carrier selection depends on destination and artwork size.

🌍 Customs, Duties & Taxes

• Import taxes, VAT, and customs duties are the buyer’s responsibility

• bycanvas studio prices do not include destination-country taxes

• ✅ We provide complete customs documentation support

📦 Packaging

We use secure, professional art packaging designed specifically for safe international delivery.

All packaging is designed solely to ensure the safe arrival of your artwork.

🛡️ Shipping Insurance

✅ Full shipping insurance included at no extra cost.

Every hand-painted oil painting is insured during transit.

Coverage includes:

• Damage during shipping

• Loss in transit

📍 Wrong or Incomplete Address

Please carefully check your shipping address before placing your order.

If an incorrect or incomplete address causes the package to be:

• Lost

• Returned

• Undeliverable

then:

• The buyer is responsible for any re-shipping fees

• Shipping costs related to address errors are non-refundable

🌎 Where We Ship

We ship to any country served by:

• FedEx

• DHL

• UPS

For remote areas or islands, feel free to contact us — we’ll do our best to find a solution.
🏝️ Yes, even a desert island.

🎁 Gifting & Different Recipients

• We ship to the delivery address provided in your order

• We may contact the recipient to arrange delivery if necessary

• For gifts or surprise deliveries, let us know — we’ll handle it discreetly

📦 Pre-Orders & Combined Shipping

• Orders containing pre-order items will ship together once all items are ready

• ❌ We do not split shipments

• ✅ If you want in-stock items sooner, please place separate orders

🏭 Shipping Origin

bycanvas studio Central Workshop (China)

• All hand-painted oil paintings are shipped directly from our central workshop

• Direct international shipping helps keep costs lower for customers worldwide

🔎 Order Tracking

• Processing Time: 1–3 business days
  (does not include painting creation time)

• A tracking number will be sent via email once your order ships

• You can track your package anytime using the provided tracking link

❓ Need Help?

Email: zhai98956@gmail.com
WhatsApp: +86 191 9922 5262

⏱ Response Time: 1–2 business days